Privacy & POPIA Compliance

This Notice explains how we obtain, use and disclose your personal information, in accordance with the requirements of the Protection of Personal Information Act (“POPIA”).

What Information Do We Collect From You?

We collect and process your personal information in order to secure your booking, provide services to you and maintain a database of loyal customers so that we can communicate with you.

We collect information directly from you when you provide personal details, or from travel agents or any other organisation that makes bookings on your behalf.

We will inform you which information is mandatory and which is optional.

We may also use cookies to collect information about how you use our website or social media pages. Cookies allow us to recognise you as a user when you return to our website using the same computer and web browser.

How We Use Your Information

We will use your personal information only for the purposes for which it was collected and agreed with you. Where necessary, your information may also be retained for legal or research purposes.

This includes the following uses:

To gather contact information
To confirm and verify your identity
To conduct market or customer satisfaction research or statistical analysis
For audit and record keeping purposes
To market our services to you provided you have not opted out of receiving direct marketing communications
To secure your booking so that we can provide services to you
To monitor our premises for security purposes via CCTV
In connection with legal proceedings

Disclosure of Information

We may disclose your personal information to service providers involved in the delivery of services to you. These service providers have a legal obligation to comply with the privacy requirements set out in POPIA.

We may also disclose your information:

Where we have a duty or right to disclose in terms of law or industry codes
Where we believe it is necessary to protect our rights

You can remove or block cookies by adjusting your browser settings, but doing so may impact your ability to use the website.

Information Security

We are legally obliged to provide adequate protection for the personal information we hold and to prevent unauthorised access and use. We continuously review our security controls and related processes to ensure that your personal information remains secure.

Our security policies and procedures cover:

Physical security
Computer and network security
Access to personal information
Secure communications
Security in contracting out activities or functions
Retention and disposal of information
Acceptable usage of personal information
Monitoring access and usage of private information
Investigating and reacting to security incidents

We will ensure that any person or organisation to whom we pass your personal information agrees to treat your information with the same level of protection as required by law.

Your Rights: Access to Information

You have the right to request a copy of the personal information we hold about you. To do this, please contact us and specify what information you require.

We will require a copy of your identity document to confirm your identity before providing details of your personal information.

Correction of Your Information

You have the right to ask us to update, correct or delete your personal information.

We will require a copy of your identity document to confirm your identity before making any changes. We would appreciate it if you keep your personal information accurate and up to date.

What Is Personal Information?

According to POPIA, personal information refers to information relating to an identifiable, living natural person, and where applicable, an identifiable existing juristic person.

Examples include

All addresses including residential, postal and email addresses
Name and surname
Telephone number
Gender, race or ethnicity
Religion or religious beliefs
Photos and video footage